GENERAL SHIPPING INFORMATION
Your order will be shipped within 1-3 business days from order date. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $9 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
TRACKING YOUR ORDER
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your account (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking information please contact us no later than 7 business days of the expected delivery date.
Currently we ship to Canada, Mexico, United Kingdom, and Germany. Rates are available during checkout. All duties and fees are paid by customer.
If you would like to order from a country not listed above, please contact Customer Service, and we will try to accommodate your request.
We offer Free Returns to our US customers/addresses ONLY. This offer is not valid outside of US.
If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund, exchange or store credit.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of purchase for a refund, exchange or a store credit.
Returned products must be in the same condition you received them.
Returns received after 30 days are eligible for store credit ONLY and are subject to 15% restocking fee. Store credit issued will be based on the lowest historical selling price, factoring in any coupons, discounts, and/or promotions that may have applied.
Please note, merchandise marked as "Final Sale" may NOT be returned for exchange, refund or store credit.
To request a return or an exchange, please visit our Returns Request page.
- DLDarlene L.Verified BuyerRated 5 out of 5 stars6 days agoCute!
Love it! Have 4 of them!SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- DLDarlene L.Verified BuyerI recommend this productSize Purchased XLRated 5 out of 5 stars6 days agoGreat!
Love it! Have 4 in different colors!SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- TTracyVerified BuyerRated 5 out of 5 stars6 days agoMy go to Spring jacket
This is my 2nd Fjord jacket. i know have a bright green and a black. This is a super soft comfy jacket. I love the sporty feel with the mesh collar and pockets. I wear this for running errands to spruce up jeans or even as a lightweight sports jacket for dog walking. Great purchase!SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- NRNellie R.Verified BuyerRated 5 out of 5 stars1 week agosuper jacket
Very flattering style and fit. It's my go to jacket for so many of my outfits. I just ordered a second one. Love it....SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- MFMarlene F.Verified BuyerRated 5 out of 5 stars2 weeks agoLove this jacket!!!
Great product. It seems your tops run small for me....I am busty. So I ordered a 1X instead of a XL which would be my normal top size but I wanted room for a sweater underneath, etc. So this is perfect.SizingRated -2.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- TTrinityVerified BuyerRated 4 out of 5 stars2 weeks ago4 Stars
A little pricey …and runs small
- TMTatiana M.Verified BuyerRated 5 out of 5 stars3 weeks agoSoft and comfortable
I did not realize that you have sizes in Petite. I
Would love to see all the sizes right below the items displayed.
Love the color and fits nicelySizingRated 0.0 on a scale of minus 2 to 2ComfortRated 4.0 on a scale of 1 to 5
- RYRaisa Y.Verified BuyerRated 5 out of 5 stars4 weeks agoGreat purchase
I had the same kind of jacket, but size was not fitting no more. I’m so glad I found this one with size I needed. It’s light, stylish, and versatile. You could look dressed up or casual any time you want. Highly recommended!SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- HHVerified BuyerRated 5 out of 5 stars1 month agoFun and Unique
This jacket is perfect for cool, but not yet cold, days. The material is soft and light. I love the Frost color (gray, with undertones of purple). Definitely recommend sizing up if you want a "jacket" type fit. I'm typically a size 8 and happy that I followed other reviews commenting on small-sizing as the Large fit me perfectly.SizingRated -1.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- TSTheta S.Verified BuyerI recommend this productSize Purchased 2XRated 5 out of 5 stars1 month agoVery functional
I can layer this perfect jacket in my very cold office. The color goes with a lot of my other clothing. Highly recommend the color for year round.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 4.0 on a scale of 1 to 5