GENERAL SHIPPING INFORMATION
Your order will be shipped within 1-3 business days from order date. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $9 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
TRACKING YOUR ORDER
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your account (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking information please contact us no later than 7 business days of the expected delivery date.
Currently we ship to Canada, Mexico, United Kingdom, and Germany. Rates are available during checkout. All duties and fees are paid by customer.
If you would like to order from a country not listed above, please contact Customer Service, and we will try to accommodate your request.
We offer Free Returns to our US customers/addresses ONLY. This offer is not valid outside of US.
If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund, exchange or store credit.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of purchase for a refund, exchange or a store credit.
Returned products must be in the same condition you received them.
Returns received after 30 days are eligible for store credit ONLY and are subject to 15% restocking fee. Store credit issued will be based on the lowest historical selling price, factoring in any coupons, discounts, and/or promotions that may have applied.
Please note, merchandise marked as "Final Sale" may NOT be returned for exchange, refund or store credit.
To request a return or an exchange, please visit our Returns Request page.
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- SPSharon P.Verified BuyerReviewingFjord JacketI recommend this productRated 5 out of 5 stars3 days agoMy fun jacket
Love the detail and sporty beach look of the fjord jacket. It does run small. Had to go two sizes up to the large.SizingRated -2.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- NJNancy J B.Verified BuyerReviewingFjord JacketI recommend this productSize Purchased LRated 5 out of 5 stars2 weeks agoThe best!
Love this jacket! Just what I was looking for.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- LMLynell M.Verified BuyerReviewingFjord JacketI recommend this productWhat is your usual clothing size? 10What is your height? 5' 3"What is your weight? (lb) 100-120Size Purchased Petite-LPurchased For MyselfProduct Standouts Fit, Fabric Quality, Comfort, Design/StyleRated 5 out of 5 stars2 months agoFjord Jacket is the best
It’s so comfortable & looks great on!SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- CTClaire T.Verified BuyerReviewingFjord JacketI recommend this productWhat is your usual clothing size? 8What is your height? 5' 2"What is your weight? (lb) 120-140Size Purchased MPurchased For MyselfProduct Standouts Color, Fit, Design/StyleRated 5 out of 5 stars2 months agoMy second one !
This is my second Fjord Jacket .. I love the fit and the classy casual look.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- SCSo Cal G.Verified BuyerReviewingFjord JacketI recommend this productRated 5 out of 5 stars3 months agoLove!
I love this comfy, cute jacket! I heeded the advice and sized up from my normal size medium and I’m glad I did. I’ll wear this a lot this winter since I live in the desert.
- VValerieVerified BuyerReviewingFjord JacketI recommend this productRated 5 out of 5 stars3 months agoFallen for Fjord
I feel like a boss when I wear my Fjord black jacket. I recently ordered a second Fjord jacket in black as I always get compliments when I wear it and I wanted to have a back up as it has become my go to jacket. I'd ask XCVI to make it available in additional colors like Flint and Empyrean in extended sizes. I would buy those in a minute.
- KWKim w.Verified BuyerReviewingFjord JacketI recommend this productRated 5 out of 5 stars4 months agoAwesome
I love this! The color is awesome and the drawstring makes the collar stand up a little. I can’t wait to wear
- LHLisa H.Verified BuyerReviewingFjord JacketI recommend this productRated 5 out of 5 stars5 months agoSuch a cute casual jacket!
I recently ordered the Fjord jacket in the Flint color ( which is a flattering dusty plum) and have been wearing it non- stop! So versatile and comfy . Casual yet much more put together than a jean jacket. I have already ordered a second one!
- MMMeagan M.Verified BuyerReviewingFjord JacketI recommend this productRated 5 out of 5 stars6 months agolight and fun
Bought my second one in the Flint color. This is such a cute and light jacket, nice for transitioning from Summer to Fall. Interesting details and flattering cut. Can't go wrong!
- DDeeVerified BuyerReviewingFjord JacketI recommend this productRated 5 out of 5 stars6 months ago5 Stars
I first ordered this jacket in a XS but exchanged for a small, so I agree with other reviewers who comment that it runs a little small. This is a beautiful jacket with great style and details. It’s lightweight and launders well. Love the fit. I have the white and now want to order in the ‘Sand’ color as well.