If you are not 100% satisfied with your purchase at XCVI.com, we offer free returns (for US addresses ONLY), and we will gladly accept unworn, unwashed or defective merchandise for a refund or an exchange within 30 days. We reserve the right to refuse worn or damaged merchandise.
We DO NOT accept returns, exchanges or store credit on products labeled "Final Sale" or products that are specified as non-returnable in the description.
Original shipping fees are not eligible for a refund. Refunds are issued for the value of returned merchandise only. Returns made outside of our returns request system may be delayed or rejected and returned to you without credit.
International Returns: The customer is responsible for all duties, taxes, or brokerage fees. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
All refunds to credit cards will appear within 1-2 billing statements.
- Orders are limited to two (2) exchanges ONLY. If you are still having trouble finding the right item after two exchanges, please reach out to customer service for assistance.
- We are able to process returns/exchanges on items purchased on xcvi.com ONLY. If you purchased one of our items from another retailer, you need to contact that retailer for all return/exchange requests.
Questions? Contact us at 855-928-4188 or [email protected]