Visa | MasterCard | American Express | Discover | PayPal | Amazon Pay | Apple Pay | Google Pay
IMPORTANT: Your billing address must match your name, address and postal code exactly as they appear on your credit card statement. This information is used as a part of the validation process for your credit card payment.
Please note that the shipping and billing addresses must be valid addresses. Your phone number and email address are also required in case our Customer Contact Rep needs to contact you about your order.
We do not charge sales tax for orders outside of California & Arizona. Shipping charges are also subject to sales tax.
If you purchased an item from our site, and it goes on sale within 7 days of your purchase date, we will honor price adjustment requests if the item is still on sale at the time of the request.
If you see an XCVI or WEARABLES style advertised somewhere else for a lower price than listed on our site, we will honor a price match, provided it is an identical item (same fabric/style/color/size), currently available in stock, and you are able to provide evidence of the lower price.
HOLIDAY EXCEPTION: November 15 thru December 31, all price matching and adjustments will be issued in the form of a store credit.
Your order will be shipped within 1-3 business days from order date. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your ACCOUNT (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking details please contact us no later than 7 business days of the expected delivery date.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $7 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
Currently we ship to Canada, Mexico, United Kingdom, and Germany. Rates are available during checkout. All duties and fees are paid by customer.
If you would like to order from a country not listed above, please contact Customer Service, and we will try to accommodate your request.
For domestic orders we use USPS (United States Postal Service) and UPS (United Parcel Service).
For international orders we use USPS Priority Mail International®
All applicable shipping options and rates are available during checkout.
Exchanges & Returns
If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund, exchange or store credit.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of receipt for a refund, exchange or a store credit. Returned products must be in the same condition you received them.
Returns received after 30 days are eligible for store credit ONLY and are subject to 15% restocking fee. Store credit issued will be based on the lowest historical selling price, factoring in any coupons, discounts, and/or promotions that may have applied.
Please note, merchandise marked as "Final Sale" may NOT be returned for exchange, refund or store credit.
XCVI merchandise purchased at independent boutiques and department stores must be returned to the location where it was purchased. Please contact the boutique or store directly for their return policy.
We offer Free Returns to all our US customers/addresses ONLY.
International returns: Customer is responsible for all shipping, duties, taxes, and/or brokerage fees associated with the return.
To request a return or an exchange, go to the Returns page by following the Request Return link, found at the bottom of every page, and follow the onscreen instructions.
Please allow 1-2 weeks for processing. You can check on the status of your return at any time by going to the Returns page.
Please allow 1-2 weeks for your refunds to be reflected on the original form of payment.
If you run into any issues processing your return/exchange request online, please contact Customer Service.
We love having you as a customer, and want to thank you for shopping with us.
XCVI Rewards is a loyalty points program, which offers you points for everything you buy, which you can redeem for discounts toward your purchases.
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Benefits of XCVI Rewards:
• Receive 500 weclome points
• Earn 10 points for every $1 spent
• Redeem points for discounts
• View your order & rewards history
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Create a store account, you will automatically join our XCVI Rewards program.
3. Refer a friend, and earn 1,000 points when they make a purchase
To redeem your points, you need to be logged into your store account. Once logged in, the XCVI Rewards banner on the bottom of the page will display your available points. Click on the banner, and you will be given the option to redeem your points for a discount code which you will be able to apply towards your purchase at checkout.
*Please note, you can only use one discount code at a time.