GENERAL SHIPPING INFORMATION
Your order will be shipped within 1-3 business days from order date. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $9 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
TRACKING YOUR ORDER
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your account (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking information please contact us no later than 7 business days of the expected delivery date.
Currently we ship to Canada, Mexico, United Kingdom, and Germany. Rates are available during checkout. All duties and fees are paid by customer.
If you would like to order from a country not listed above, please contact Customer Service, and we will try to accommodate your request.
We offer Free Returns to our US customers/addresses ONLY. This offer is not valid outside of US.
If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund, exchange or store credit.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of purchase for a refund, exchange or a store credit.
Returned products must be in the same condition you received them.
Returns received after 30 days are eligible for store credit ONLY and are subject to 15% restocking fee. Store credit issued will be based on the lowest historical selling price, factoring in any coupons, discounts, and/or promotions that may have applied.
Please note, merchandise marked as "Final Sale" may NOT be returned for exchange, refund or store credit.
To request a return or an exchange, please visit our Returns Request page.
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- ETEva T.Verified BuyerRated 5 out of 5 stars7 months agoSoft and beautiful
This shirt is perfect for fall. The color is very rich and deep, and the waffle material super soft and flattering. I love the edging details. Will definitely be a staple in my fall wardrobe
- CTCarla T.Verified BuyerRated 5 out of 5 stars7 months agoAnother Fabulous Top
I can’t seem to get enough tops here. This one is the Top of the Tops. Comfy, and color in Giada. I’m crazy about greens, and waffle weave.
- LMLinda M.Verified BuyerRated 5 out of 5 stars7 months agoLove this pullover!
I will be wearing this all winter. It is very comfortable and I love the color. It works well on top of my Porter blouses!
- MHMargo H.Verified BuyerRated 5 out of 5 stars8 months agoGreat Fall thermal shirt
I love this shirt. It is the best thermal shirt I have had !The size is a bit oversized but I like it that way The fabric is soft and cozy I but the shirt in a size small I am of medium build with broad shoulders. The color I bought was a rusty colored red great color. I wear it with skinny jeans our sweats with a plaid shirt over it. I highly recommend this piece!