GENERAL SHIPPING INFORMATION
Your order will be shipped within 1-3 business days from order date. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $9 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
TRACKING YOUR ORDER
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your account (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking information please contact us no later than 7 business days of the expected delivery date.
Currently we ship to Canada, Mexico, United Kingdom, and Germany. Rates are available during checkout. All duties and fees are paid by customer.
If you would like to order from a country not listed above, please contact Customer Service, and we will try to accommodate your request.
We offer Free Returns to our US customers/addresses ONLY. This offer is not valid outside of US.
If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund, exchange or store credit.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of purchase for a refund, exchange or a store credit.
Returned products must be in the same condition you received them.
Returns received after 30 days are eligible for store credit ONLY and are subject to 15% restocking fee. Store credit issued will be based on the lowest historical selling price, factoring in any coupons, discounts, and/or promotions that may have applied.
Please note, merchandise marked as "Final Sale" may NOT be returned for exchange, refund or store credit.
To request a return or an exchange, please visit our Returns Request page.
- JBJeannie B.Verified BuyerI recommend this productSize Purchased Petite-XSRated 5 out of 5 stars1 week agoNice bag!
Lightweight and handy for shopping. It was free with my reward points so that made it even better!SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 3.0 on a scale of 1 to 5
- KMKaren M.Verified BuyerI recommend this productSize Purchased XLRated 5 out of 5 stars1 month agoVery lightweight tote bag
Very lightweight, handy tote for daily use. Like that it's also washable....SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- AAnastasiaVerified BuyerI recommend this productRated 5 out of 5 stars2 months ago5 Stars
Beautiful bag to shop with - great for groceries.
- AAAnnie A.Verified BuyerI recommend this productRated 5 out of 5 stars12 months agoGreat bag
I got the bag with my rewards points. Great looking but would not pay fee for it. This way it was perfect.
- SMStacey M.Verified BuyerI recommend this productRated 5 out of 5 stars1 year agoNice tote
I received this using my rewards points. I use it for groceries or for trips to the beach. It's easy to clean, I just throw it in the wash after a day at the beach and it looks like new again. I can fit my beach towel, a book and a few bottles of sunscreen, perfect size!
- JEJill E.Verified BuyerI recommend this productRated 5 out of 5 stars1 year agoTote XCVI
I Love reusable totes!!!
This is small but holds a lot !!!
Great neutral color!!
- MKMarina K.Verified BuyerI recommend this productRated 5 out of 5 stars1 year agoNice little tote
Nice little tote, perfect size for various items
- NCNancy C.Verified BuyerI recommend this productRated 5 out of 5 stars1 year agoNice tote
Can always use a washable tote! Love that it was free!
- KLKristi L.Verified BuyerI recommend this productRated 5 out of 5 stars1 year agoLove a washable tote!
I have 3 knitting projects going at all times, and love having a new tote for porting them around. Reusable and washable, this one is great.
- HMHeather M.Verified BuyerI recommend this productRated 5 out of 5 stars1 year agoFree
You can never have enough washable totes. Thanks XCVI!