GENERAL SHIPPING INFORMATION
Your order will be shipped within 1-3 business days from order date. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
FREE SHIPPING
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $9 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
TRACKING YOUR ORDER
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your account (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking information please contact us no later than 7 business days of the expected delivery date.
INTERNATIONAL SHIPPING
Currently we ship to Canada, Mexico, United Kingdom, and Germany. Rates are available during checkout. All duties and fees are paid by customer.
If you would like to order from a country not listed above, please contact Customer Service, and we will try to accommodate your request.
We offer Free Returns to our US customers/addresses ONLY. This offer is not valid outside of US.
If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund, exchange or store credit.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of purchase for a refund, exchange or a store credit.
Returned products must be in the same condition you received them.
Returns received after 30 days are eligible for store credit ONLY and are subject to 15% restocking fee. Store credit issued will be based on the lowest historical selling price, factoring in any coupons, discounts, and/or promotions that may have applied.
Please note, merchandise marked as "Final Sale" may NOT be returned for exchange, refund or store credit.
To request a return or an exchange, please visit our Returns Request page.
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- JEJulie E.Verified BuyerRated 5 out of 5 stars3 days agoSurprised these are more of a rayon feel…
I guess I didn’t read the fabric but these are smooth like rayon or tencel. Runs a tad small for XCVI in my opinion but still cute! Waist elastic seems different. Cool army green color.
- EEmilyVerified BuyerReviewingSumas CulotteI recommend this productRated 2 out of 5 stars1 month ago2 Stars
Just not for me. Not flattering. I really miss the cropped side tier palazzo and wish I could have gotten a lot of those before they stopped making them. They are the cutest most flattering
- VLVeronica L.Verified BuyerRated 5 out of 5 stars2 months agoSumas Culotte
Love my Culottes. They are stylish and comfortable. Nice silky soft fabric. True to size. Purchased a Med, I'm 5'4" at a 140 pounds.
- ABAnna B.Verified ReviewerRated 5 out of 5 stars3 months agoAdorable & comfortable
Great addition to any closet
Easy to slip on for day or evening wear
And super cute with most any top
- LLLynette L.Verified BuyerRated 5 out of 5 stars4 months agoSumas Culotte
Nice fit, I wore it with a short lepoard print jacket. I wish XCVI would make brighter colors for the pants. What about Christmas red ,Kelly green, lemon yellow? The vast majority of clothing is muted, faded or desert colors. that seem more appropriate for autumn.
- JHJulia H.Verified BuyerRated 5 out of 5 stars4 months agoGreat pant
I purchased them in my size. They did not look this tight, like on the model. Very cute and stylish.
- VBVera B.Verified BuyerRated 5 out of 5 stars4 months agoGreat pants
When I ordered these pants, I thought they were cotton with some spandex. Turns out they are basically tencell! A soft material, very nice to wear. I love everything on the pants. The subtle decorations, the fit, all. The only thing I would add is a way to tighten the waist - a string or something. Also, girls, the pants look and feel lot better if they are not worn as tight as on the model. The pants shown on a different model, with less tight fit, are much more elegant and let the material show its characteristics.
