GENERAL SHIPPING INFORMATION
Your order will be shipped within 1-3 business days from order date. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $9 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
TRACKING YOUR ORDER
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your account (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking information please contact us no later than 7 business days of the expected delivery date.
Currently we ship to Canada, Mexico, United Kingdom, and Germany. Rates are available during checkout. All duties and fees are paid by customer.
If you would like to order from a country not listed above, please contact Customer Service, and we will try to accommodate your request.
We offer Free Returns to our US customers/addresses ONLY. This offer is not valid outside of US.
If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund, exchange or store credit.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of purchase for a refund, exchange or a store credit.
Returned products must be in the same condition you received them.
Returns received after 30 days are eligible for store credit ONLY and are subject to 15% restocking fee. Store credit issued will be based on the lowest historical selling price, factoring in any coupons, discounts, and/or promotions that may have applied.
Please note, merchandise marked as "Final Sale" may NOT be returned for exchange, refund or store credit.
To request a return or an exchange, please visit our Returns Request page.
- SBSuzy B.Verified BuyerRated 5 out of 5 stars3 weeks agoSecond One
The minute I tried on my first poncho (navy blue), I ordered one in olive green. Love the top. Comfortable and goes with lots of my wardrobe. I will eventually buy another color.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- SBSuzy B.Verified BuyerRated 5 out of 5 stars3 weeks agoCute, Cute, Cute
When I received the package, I opened it, as well as the pants ordered to match. I put it on and before I took the tags off, I ordered another color in the same style. I absolutely love this top. I plan to order more. Such a versatile piece.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- BMBarbara M.Verified BuyerRated 5 out of 5 stars1 month agoSoft and comfy!
This poncho is a very popular style this year. This one is smooth on the inside and comfortable to wear. I like the shorter sleeves, especially when my hands are in water. The black is a true black and I expect to get a lot of wear out of this top!SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- KSKathleen S.Verified BuyerRated 5 out of 5 stars1 month agoBest top!
I am so happy I bought this top. It is versatile because you can wear it alone or layer it over a long sleeve top. Fabric is soft and comfy. I love the loose cowl neck. A little different from crew and v necks. Don’t hesitate to buy.SizingRated 1.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- LHLinda H.Verified BuyerRated 5 out of 5 stars1 month agoPoncho to go!
I just received my first Paige poncho and I already place an order for a second color! If I don’t know what to wear, the poncho is where I will go. So comfy, so soft and fits great!SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- EDErin D.Verified BuyerRated 5 out of 5 stars1 month agoYummiest Garment Ever
Like wearing a cloud, so effortless to slip on and be wrapped up in.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- AMAlexandra M.Verified BuyerRated 5 out of 5 stars2 months agoFashionable upgrade from hoodies!
5’ 100lbs, worried the poncho might be too much. Not so! Gorgeous neckline options make it changeable. Big pocket makes it practical. High/ low hemline gives it flow. Since it’s a bit longer since I’m short, the drape is pretty and not overwhelming. Sand color good neutral, white is bright and gorgeousSizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- VJVicki J.Verified BuyerRated 5 out of 5 stars2 months agoCute poncho
I bought this poncho in olive. It’s a very sophisticated color. I love the big cowl neck/hood. I’m looking forward to cooler weather. It will be great to throw on over jeans or casual pants for running errands, walking the dog, whatever. Definite upgrade from a sweatshirt and more interesting than a basic fleece jacket.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- JLJoann L.Verified BuyerRated 5 out of 5 stars2 months agogreat poncho…..
This poncho is so comfortable, light weight with a soft fabric. Had to order a few because the design is perfect and it works with a variety of bottoms, i.e., leggings, skirts, pants. I especially like the cowl design, poncho styling and high-low silhouette.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- LHLynn H.Verified BuyerRated 4 out of 5 stars2 months agoCute Poncho
Love the length of the arms; nice not being long. Nice design. But……too much fabric around the neck.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 4.0 on a scale of 1 to 5