GENERAL SHIPPING INFORMATION
Your order will be shipped within 1-3 business days from order date. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $9 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
TRACKING YOUR ORDER
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your account (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking information please contact us no later than 7 business days of the expected delivery date.
Currently we ship to Canada, Mexico, United Kingdom, and Germany. Rates are available during checkout. All duties and fees are paid by customer.
If you would like to order from a country not listed above, please contact Customer Service, and we will try to accommodate your request.
We offer Free Returns to our US customers/addresses ONLY. This offer is not valid outside of US.
If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund, exchange or store credit.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of purchase for a refund, exchange or a store credit.
Returned products must be in the same condition you received them.
Returns received after 30 days are eligible for store credit ONLY and are subject to 15% restocking fee. Store credit issued will be based on the lowest historical selling price, factoring in any coupons, discounts, and/or promotions that may have applied.
Please note, merchandise marked as "Final Sale" may NOT be returned for exchange, refund or store credit.
To request a return or an exchange, please visit our Returns Request page.
- JYJill Y.Verified BuyerRated 5 out of 5 stars5 days agoLove this comfy elevated sweatshirt
I have this in the dusty purple color as well as the beige mushroom color. I wear M or L in most clothes from XCVI and since this is not designed to fit snuggle I got it in a medium. It fits great and is super soft! I think it’s thick enough to be considered a sweatshirt in my warmer climate.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- DSdoriandra s.Verified BuyerI recommend this productSize Purchased XLRated 3 out of 5 stars2 weeks agoLovely color!
Soft and well made, the shirt goes with everything.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 3.0 on a scale of 1 to 5
- PHPatricia H.Verified BuyerRated 5 out of 5 stars2 weeks agoComfy top
I great color & butter soft fabric to dress up or down.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- DRDoris R.Verified BuyerI recommend this productSize Purchased SRated 5 out of 5 stars4 weeks agoSoft and comfortable
The shirt is good for casual wear.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- JYJill Y.Verified BuyerRated 5 out of 5 stars1 month agoCozy soft sweatshirt
Glad to finally have a lightweight cozy sweatshirt from XCVI. The asymmetrical pleating on the collar bone is a nice subtle touch. The purple is a gorgeous Smokey purple. Plan to wear this a lot when the temperatures drop!SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- MOMary O.Verified BuyerRated 5 out of 5 stars1 month agoGreat addition to closet
Soft fabric - great style-fits true to size and love the color. I ordered another one in grey color. Wish there were more colors.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- RBRuth B.Verified BuyerRated 5 out of 5 stars2 months agoComfortable with style
A nice weight fabric (not heavy) and flattering fit. I would love it in some other colors.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- LHLynn H.Verified BuyerRated 5 out of 5 stars3 months agoNice top
Love this top but it is not the color shown. It is pretty but more gray! Still love it!SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- BFBarbara F.Verified BuyerI recommend this productSize Purchased XSRated 5 out of 5 stars3 months agoPerfect top
This top is a great transition piece to Fall/Winter. It can be casual or suitable for a nice occasion, so perfect for travel. The neutral color (grayish lavender) is versatile and flattering!SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5