GENERAL SHIPPING INFORMATION
Your order will be shipped within 1-3 business days from order date. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $9 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
TRACKING YOUR ORDER
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your account (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking information please contact us no later than 7 business days of the expected delivery date.
Currently we ship to Canada, Mexico, United Kingdom, and Germany. Rates are available during checkout. All duties and fees are paid by customer.
If you would like to order from a country not listed above, please contact Customer Service, and we will try to accommodate your request.
We offer Free Returns to our US customers/addresses ONLY. This offer is not valid outside of US.
If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund, exchange or store credit.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of purchase for a refund, exchange or a store credit.
Returned products must be in the same condition you received them.
Returns received after 30 days are eligible for store credit ONLY and are subject to 15% restocking fee. Store credit issued will be based on the lowest historical selling price, factoring in any coupons, discounts, and/or promotions that may have applied.
Please note, merchandise marked as "Final Sale" may NOT be returned for exchange, refund or store credit.
To request a return or an exchange, please visit our Returns Request page.
- AVAmy V.Verified BuyerRated 5 out of 5 stars1 week agoCute and comfy
Really soft with raw edges and thin fabric so it is not bulky. Just right for early Fall.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- LLLeslie L.Verified BuyerRated 5 out of 5 stars2 weeks agoLove it!!
Fits great, warm, even a bit sexySizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- MMMaryKay M.Verified BuyerRated 3 out of 5 stars2 weeks agoUnfortunate fit
I reeeeally wanted to love this adorable jacket. Unfortunately it runs very small and I had to return it. But style-wise, it’s a “10”!SizingRated -2.0 on a scale of minus 2 to 2ComfortRated 3.0 on a scale of 1 to 5
- LBLaura B.Verified BuyerRated 5 out of 5 stars2 weeks agoLove this jacket
It arrived and looked exactly like the photo and the fit was perfect!SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- JWJoyce W.Verified BuyerRated 5 out of 5 stars2 weeks agoBeautiful Jacket
I purchased the navy color in size M. I like to wear this longer style with layers underneath when I go to my grandson's night time football games. I typically wear an XS in XCVI tops but wanted the larger size to wear multiple layers underneath. The styling on this jacket is so flattering and very well designed. I love the cuff on the sleeve being cinched in but not too tight. Fabric is wonderful. Feels great. The size is large on me but even without layers underneath does not look sloppy. LOVE THIS JACKET.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- JWJoyce W.Verified BuyerRated 5 out of 5 stars2 weeks agoFlattering Jacket
The black in size medium is what I purchased. I plan to wear it with multiple layers underneath so I wanted a more generous size than what I typically purchase in a top (which is XS). The fiber is so soft and feels great.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- RBROBIN B.Verified BuyerRated 5 out of 5 stars3 weeks agoUnique & Feminine!
I Love this jacket! It’s very much like throwing on a sweatshirt though oh So much more feminine. I’m 5’’3” & a muscular 122 . Extra small is nice for me, over jeans, a dress or with boots & leggings. Very versatile & is also a perfect color match to an XCVI dress I bought more than a year ago, Sweet Bonus!SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- CSCynthia S.Verified BuyerRated 5 out of 5 stars3 weeks agoSuper Soft
I love the Mercantile Jacket. The fabric is wonderfully warm for cool desert winter days. It is great for a morning yoga class or workout session. The Olive color is a soft dark green color.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- CSCynthia S.Verified BuyerRated 5 out of 5 stars3 weeks agoLove It!
I have been wearing Mercantile Jackets for as long as they have been made. The Hillside Pigment is beautifully soft, both in feel and in color. In my experience they last and last.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- KCKimberly C.Verified BuyerRated 5 out of 5 stars1 month agoGorgeous Tunic Sweatshirt
I will be wearing this jacket a lot this fall. I got the white which will go with everything. It has a unique design and very soft interior. It is snug on the arms, but will work great with thinner shirts underneath. I am a size 10 and purchased the medium. It seems to be the right size without being too big.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5