GENERAL SHIPPING INFORMATION
Your order will be shipped within 1-3 business days from order date. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $9 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
TRACKING YOUR ORDER
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your account (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking information please contact us no later than 7 business days of the expected delivery date.
Currently we ship to Canada, Mexico, United Kingdom, and Germany. Rates are available during checkout. All duties and fees are paid by customer.
If you would like to order from a country not listed above, please contact Customer Service, and we will try to accommodate your request.
We offer Free Returns to our US customers/addresses ONLY. This offer is not valid outside of US.
If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund, exchange or store credit.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of purchase for a refund, exchange or a store credit.
Returned products must be in the same condition you received them.
Returns received after 30 days are eligible for store credit ONLY and are subject to 15% restocking fee. Store credit issued will be based on the lowest historical selling price, factoring in any coupons, discounts, and/or promotions that may have applied.
Please note, merchandise marked as "Final Sale" may NOT be returned for exchange, refund or store credit.
To request a return or an exchange, please visit our Returns Request page.
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- JPJoanne P.Verified BuyerI recommend this productSize Purchased SRated 5 out of 5 stars4 months agoBeautiful!
This turtleneck is so comfortable and love the sleeve detail!SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- MMelissaVerified BuyerI recommend this productSize Purchased XLRated 5 out of 5 stars4 months agoGreat turtleneck
I love the fit, lightweight fabric and details like the buttons on the arms.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 4.0 on a scale of 1 to 5
- JPJoanne P.Verified BuyerI recommend this productWhat is your usual clothing size? 4What is your height? 5' 7"What is your weight? (lb) 100-120Size Purchased SPurchased For MyselfRated 5 out of 5 stars5 months agoGreat Design
Love the Ainsley turtleneck! I love the sleeve details and buttons! It is such a comfortable fit and the turtleneck is not too high! Great fabric!SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- OOlgaVerified BuyerRated 5 out of 5 stars6 months agoComfy and Beautiful!
I love this turtleneck, very comfy with great details. True to size. I have Oblique Wash and planning to buy a black one.
- GLGrace L.Verified BuyerRated 5 out of 5 stars8 months agoGreat turtleneck!
Very soft and-so comfy. Colors are beautiful. Bought xs, which usually runs large on me, and it's a little form fitting but looks good. Can't wait for the weather to cool down so I can wear it.
- JCJudith C.Verified BuyerRated 5 out of 5 stars8 months agoBeautiful
This turned out to be one of my favorites because of the lightness of the material and I love the snap buttons on the sleeves that adds Real style to the look -love the colors got lots of compliments
- AGAna G.Verified BuyerRated 5 out of 5 stars8 months agoI LOVE IT!
I love this Ainsley mock turtleneck! It is so comfortable and I feel so pretty in it! It fits nicely and it's very comfortable. I bought the XS and it fits just right! I can dress it up or wear it casually. I got a black one and a gray one!
- MMVerified BuyerRated 5 out of 5 stars9 months agoNice top
I like this turtleneck. Nice fit.