GENERAL SHIPPING INFORMATION
Your order will be shipped within 1-3 business days from order date. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $9 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
TRACKING YOUR ORDER
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your account (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking information please contact us no later than 7 business days of the expected delivery date.
Currently we ship to Canada, Mexico, United Kingdom, and Germany. Rates are available during checkout. All duties and fees are paid by customer.
If you would like to order from a country not listed above, please contact Customer Service, and we will try to accommodate your request.
We offer Free Returns to our US customers/addresses ONLY. This offer is not valid outside of US.
If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund, exchange or store credit.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of purchase for a refund, exchange or a store credit.
Returned products must be in the same condition you received them.
Returns received after 30 days are eligible for store credit ONLY and are subject to 15% restocking fee. Store credit issued will be based on the lowest historical selling price, factoring in any coupons, discounts, and/or promotions that may have applied.
Please note, merchandise marked as "Final Sale" may NOT be returned for exchange, refund or store credit.
To request a return or an exchange, please visit our Returns Request page.
You may also like
- SSSheri S.Verified BuyerReviewingNoval Balloon DressI recommend this productRated 4 starsYesterdayGreat dress
Love the comfort and style of this dresd. Just wish it was as red as the picture instead of more brown
- SGShirley G.Verified BuyerReviewingNoval Balloon DressI recommend this productRated 5 stars5 months agoAll Three Colors
Easy dresses to move into Texas Fall weather. Slimming, attractive and comfortable plus the deep pockets for my phone.
- MKMarina K.Verified BuyerReviewingNoval Balloon DressI recommend this productRated 5 stars5 months agoLove this dress in red, will try another color
- DADr. Annette z.Verified BuyerReviewingNoval Balloon DressI recommend this productRated 5 stars6 months agoComfortable and flattring
Love this dress
- MCMarcia C.Verified BuyerReviewingNoval Balloon DressI recommend this productRated 5 stars6 months agoLove it
LOVE! comfy cute and funky!
- CSCynthia S.Verified BuyerReviewingNoval Balloon DressI recommend this productRated 5 stars7 months agoBest Dress 2022
I LOVE this dress. I got it in the Falun Red and I could not be happier. It is very flattering, not too long, but just right. The Falun Red is a great red-orange (more red than orange, but a warm red) that is a color that is very difficult to find. The double v-neck in back and front make the shoulders fit more easily. 5'5", 120 lbs, size XS fit perfectly. More warm colors, please!
- GBGabriela B.Verified BuyerReviewingNoval Balloon DressI recommend this productRated 5 stars7 months ago🥰 lovely
Very comfortable and fresh for summer !!
- MKMarina K.Verified BuyerReviewingNoval Balloon DressI recommend this productRated 5 stars7 months agoAbsolutely gorgeous
This dress is super flattering. It is light and the color is stunning.
- MFMary F.Verified BuyerReviewingNoval Balloon DressI recommend this productRated 5 stars7 months ago5 Stars
Love this dress! Fits great and very comfortable. Can easily be dressed up or down so I highly recommend it! Love all the pockets!
- BDBrenda D.Verified BuyerReviewingNoval Balloon DressI recommend this productRated 5 stars7 months agoFANTASTIC DRESS!!
please please please add more colors -- this dress is perfect!