GENERAL SHIPPING INFORMATION
Your order will be shipped within 1-3 business days from order date. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $9 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
TRACKING YOUR ORDER
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your account (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking information please contact us no later than 7 business days of the expected delivery date.
Currently we ship to Canada, Mexico, United Kingdom, and Germany. Rates are available during checkout. All duties and fees are paid by customer.
If you would like to order from a country not listed above, please contact Customer Service, and we will try to accommodate your request.
We offer Free Returns to our US customers/addresses ONLY. This offer is not valid outside of US.
If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund, exchange or store credit.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of purchase for a refund, exchange or a store credit.
Returned products must be in the same condition you received them.
Returns received after 30 days are eligible for store credit ONLY and are subject to 15% restocking fee. Store credit issued will be based on the lowest historical selling price, factoring in any coupons, discounts, and/or promotions that may have applied.
Please note, merchandise marked as "Final Sale" may NOT be returned for exchange, refund or store credit.
To request a return or an exchange, please visit our Returns Request page.
- RTRyan T.Verified BuyerI recommend this productRated 5 out of 5 stars1 month agoWasn’t sure about the color
Wasn’t sure about the color but pleasantly surprised when they came in the mail. I absolutely love these. Super soft. Super cozy.
- TCTaryn C.Verified BuyerI recommend this productSize Purchased LRated 5 out of 5 stars3 months agogreat pants!
very comfortable, great fabricSizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- SMSusan M.Verified BuyerI recommend this productSize Purchased SRated 5 out of 5 stars3 months agoCool pants
Super cute and flatteringSizingRated 2.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- PMPhyllis M.Verified BuyerI recommend this productSize Purchased Petite-XSRated 5 out of 5 stars4 months agoLoved it!
I have to be honest, I loved the material and color but XS runs big. I wish you would consider adding XXS to your line of beautiful clothes.SizingRated 2.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- JGJanet G.Verified BuyerI recommend this productSize Purchased MRated 5 out of 5 stars5 months agoSuper cute
Love the look but wish the fabric was less creaseableSizingRated 0.0 on a scale of minus 2 to 2ComfortRated 4.0 on a scale of 1 to 5
- WBWilli B.Verified BuyerI recommend this productSize Purchased XSRated 5 out of 5 stars5 months agoFL lady
Love the color, look and fit.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- JCJoan c.Verified ReviewerI recommend this productSize Purchased SRated 5 out of 5 stars5 months agoLove them
Light weight and easy careSizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- SASharon A.Verified BuyerReviewingMazu GauchoI recommend this productRated 5 out of 5 stars1 year agoGreat Styling and Lovely Material
I really liked the styling and soft, luxurious material of these pants. I wish the material had a little more give to it though. I reluctantly returned them because I like to wear loose, airy clothing and my customary size was just not loose enough for me to feel comfortable.