GENERAL SHIPPING INFORMATION
Your order will be shipped within 1-3 business days from order date. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $9 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
TRACKING YOUR ORDER
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your account (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking information please contact us no later than 7 business days of the expected delivery date.
Currently we ship to Canada, Mexico, United Kingdom, and Germany. Rates are available during checkout. All duties and fees are paid by customer.
If you would like to order from a country not listed above, please contact Customer Service, and we will try to accommodate your request.
We offer Free Returns to our US customers/addresses ONLY. This offer is not valid outside of US.
If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund, exchange or store credit.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of purchase for a refund, exchange or a store credit.
Returned products must be in the same condition you received them.
Returns received after 30 days are eligible for store credit ONLY and are subject to 15% restocking fee. Store credit issued will be based on the lowest historical selling price, factoring in any coupons, discounts, and/or promotions that may have applied.
Please note, merchandise marked as "Final Sale" may NOT be returned for exchange, refund or store credit.
To request a return or an exchange, please visit our Returns Request page.
- CCCynthia C.Verified BuyerReviewingFjord JacketI recommend this productRated 5 out of 5 starsYesterdayLOVE IT
Color is lighter than shown, less contrasty, which I prefer. A great fit and can't beat the price on sale and using reward points.
- MBMila B.Verified BuyerReviewingFjord JacketI recommend this productRated 5 out of 5 stars3 days agoLove the style & fit
This is my 2nd FJord jacket in a different color. I grabbed this one on sale and am so happy. I wore my first jacket all summer long and it was great over a sleeveless dress and top.
- ACAnn C.Verified BuyerRated 5 out of 5 stars2 weeks agoLove it
Easy to wear, great for traveling! I also have in charcoal in XS, which fits me like a top (but I can get a fitted T-shirt under it; I usually take size 2P for tops). I decided to get the sand in size S to be roomier and wear over tops. The sand jacket is slightly different color than sand Malanda pants, they’re okay together but I wish they’d match. Overall, I like it, including the pockets!SizingRated -1.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- CFcalista f.Verified BuyerRated 5 out of 5 stars2 weeks agoJackets
Jackets like this one are so necessary in ones wardrobe because I live in the middle of the country and we have so many mild days. I now own four different ones from XCVI.SizingRated -2.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- KBKate B.Verified BuyerRated 5 out of 5 stars4 weeks agoGreat jacket
Perfect combo or casual and free love to pare with tiered pantsSizingRated 0.0 on a scale of minus 2 to 2ComfortRated 4.0 on a scale of 1 to 5
- LHLinda H.Verified BuyerRated 4 out of 5 stars1 month agoStylish jacket!
Style is great. Runs small.SizingRated -1.0 on a scale of minus 2 to 2ComfortRated 4.0 on a scale of 1 to 5
- CCCynthia C.Verified BuyerRated 5 out of 5 stars1 month agogreat fit
The XS was perfect for 5' 104 lb. Played it safe getting the black but there are so many great colors.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- DDarleneVerified ReviewerReviewingFjord JacketI recommend this productRated 5 out of 5 stars1 month agoFjord Jacket
So versatile! Love it! Wish it came in bright red with red jetter crop pants
- JHJudith H.Verified BuyerRated 5 out of 5 stars1 month agoGorgeous
This jacket is so beautiful. The material is crisp, the design flattering and it looks like a million bucks! It runs a little small. I have large shoulders so I returned the Large for an Extra Large. I like my clothes a little big.SizingRated -1.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- RSRamona S.Verified BuyerI recommend this productSize Purchased MRated 5 out of 5 stars1 month agoGreat
Love itSizingRated 0.0 on a scale of minus 2 to 2ComfortRated 3.0 on a scale of 1 to 5