GENERAL SHIPPING INFORMATION
Your order will be shipped within 1-3 business days from order date. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $9 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
TRACKING YOUR ORDER
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your account (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking information please contact us no later than 7 business days of the expected delivery date.
Currently we ship to Canada, Mexico, United Kingdom, and Germany. Rates are available during checkout. All duties and fees are paid by customer.
If you would like to order from a country not listed above, please contact Customer Service, and we will try to accommodate your request.
We offer Free Returns to our US customers/addresses ONLY. This offer is not valid outside of US.
If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund, exchange or store credit.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of purchase for a refund, exchange or a store credit.
Returned products must be in the same condition you received them.
Returns received after 30 days are eligible for store credit ONLY and are subject to 15% restocking fee. Store credit issued will be based on the lowest historical selling price, factoring in any coupons, discounts, and/or promotions that may have applied.
Please note, merchandise marked as "Final Sale" may NOT be returned for exchange, refund or store credit.
To request a return or an exchange, please visit our Returns Request page.
- JJoanVerified BuyerRated 5 out of 5 stars1 year agoPerfect pants for Florida
Love them and the wash beautifully. I’m 5 ft tall and they are the perfect length for me.
- VLVeronica L.Verified BuyerRated 5 out of 5 stars1 year agoComfortable Gaucho
Love these gauchos. Elastic comfortable waistband. Can be dressed up or down. Fits true to size. I'm 5'4" at 140 pounds and wear a Medium.
- KAKathryn A.Verified BuyerRated 5 out of 5 stars1 year agoLove the new length
I recently had knee surgery and I am self concious about my swollen knee. The length of these shorts is perfect to barely cove my knee and still look stylish.
- JCJane C.Verified BuyerRated 5 out of 5 stars1 year agoLove love them
I loved the pants so much that I ordered a second pair. They are the perfect pants for the summer.
- JSJudy S.Verified BuyerRated 5 out of 5 stars1 year agoCute gaucho pant
I decided to try these pants because they are in between a Bermuda and a crop. They are almost a short version of my Mairead crops. Very comphy and I like that they have pockets. They are a little more green than yellow, but very pretty and go with a lot of my summer tops. I think they will be perfect when I want to be a bit more dressy than bermudas. They run true to size. I’m 5’3” and 115 lbs and wear xs
- PKPat K.Verified BuyerRated 5 out of 5 stars1 year agoPerfect summer pants
I love these pants, very comfortable, great fit and look great. Please make more colors :)
- VCVirginia C.Verified BuyerRated 5 out of 5 stars1 year agoComfy
These pants are fit great and look good. What more could you want?
- JCJane C.Verified BuyerRated 5 out of 5 stars1 year agoGreat for summer
I love the color such a great look for summer. They are comfy also.
- MBMandy B.Verified BuyerRated 4 out of 5 stars1 year agogreat length
I like the shorts, but they are much brighter than pictured. Kind of a citrusy-puce. I haven't worn them yet, but they fit nicely and I can tell they will be very comfortable. I love all XCVI clothing and appreciate the care and attention to details the designs show!