XCVI’s RETURN POLICY
If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund or store credit.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of receipt for a refund, exchange or a store credit. Products must be in the condition you received them.
Please note, special priced & clearance items and where noted items are eligible for exchanges and store credit only. Refunds will not be authorized on these items.
To request a return or an exchange, please follow these simple steps:
- Go to the Returns page by following the Request Return link at the bottom right of every page.
- Look up your order. You will need your order/invoice number and your email address.
- Once your order is found, you will see a list of items on that order with an options for refund,exchange or store credit. Select the appropriate option for each item.
- Submit your request.
- We will review your request, and once authorized you will receive an RA# via email.
- A separate email will be sent with a return shipping label.
- Write the RA# on the top of the box and ship it to us to the following address:
Attn: Online Store Returns
2311 S. Santa Fe Ave
Los Angeles, CA 90058
- Once your shipment is received you will be notified via email of the status of your refund/exchange/store credit.
- You can check on the status of your return at any time by going to the Returns page.
Got questions? Contact us.