XCVI’s RETURN POLICY
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of receipt for a refund, exchange or a store credit. Products must be in the condition you received them.
A restocking fee of 15% will be charged on all orders returned after our 30-day policy, and on all orders cancelled by customers after they have been shipped out.
Please note, special priced & clearance items and where noted items are eligible for exchanges and store credit only. Refunds will not be authorized on these items. These items will be clearly marked as non refundable.
To request a return or an exchange, please follow these simple steps:
- Go to the Returns page by following the Request Return link at the bottom right of every page.
- Look up your order. You will need your order/invoice number and your email address associated with that order.
- Once your order is found, you will see a list of items on that order with an options for refund,exchange or store credit. Select return reason and a resolution top for each item you are returning.
- Submit your request.
- After you submit the request you will be given the option to create your return shipping label. Follow the instruction to generate and print your label.
- Attach your printed label to your return shipment. It should be addressed to the following:
Attn: Online Store Returns
2311 S. Santa Fe Ave
Los Angeles, CA 90058
- Once your shipment is received you will be notified via email of the status of your refund/exchange/store credit.
- You can check on the status of your return at any time by going to the Returns page.
Got questions? Contact us.
Please note, offer Free Returns offer is not valid for orders outside of US.
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- For all purchases between November 20 and December 31, the return/exchange time window has been extended until January 20th.
- Price adjustments for purchases made between November 17th and December 31st will be honored in the form of a store credit only.