GENERAL SHIPPING INFORMATION
Your order will be shipped within 1-3 business days from order date. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $9 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
TRACKING YOUR ORDER
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your account (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking information please contact us no later than 7 business days of the expected delivery date.
Currently we ship to Canada, Mexico, United Kingdom, and Germany. Rates are available during checkout. All duties and fees are paid by customer.
If you would like to order from a country not listed above, please contact Customer Service, and we will try to accommodate your request.
We offer Free Returns to our US customers/addresses ONLY. This offer is not valid outside of US.
If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund, exchange or store credit.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of purchase for a refund, exchange or a store credit.
Returned products must be in the same condition you received them.
Returns received after 30 days are eligible for store credit ONLY and are subject to 15% restocking fee. Store credit issued will be based on the lowest historical selling price, factoring in any coupons, discounts, and/or promotions that may have applied.
Please note, merchandise marked as "Final Sale" may NOT be returned for exchange, refund or store credit.
To request a return or an exchange, please visit our Returns Request page.
- CTCarla T.Verified BuyerI recommend this productSize Purchased XLRated 5 out of 5 stars4 months agoFavorite Top
Love it! This is the 2nd that I’ve purchased after it being on waitlist for a while. I had to snag another in case one day I wear the first one out. Cozy and colors are amazing.SizingRated 0.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- LCLori C.Verified BuyerI recommend this productSize Purchased XSRated 5 out of 5 stars4 months agoVelour vibes!
As someone who grew up in the 70s, I cannot resist the allure of velour! This top brings back all that plushness of fabric - and adds an incredible color palette & pattern along with a classic shape. Love this top!SizingRated 1.0 on a scale of minus 2 to 2ComfortRated 5.0 on a scale of 1 to 5
- CMConnie M.Verified BuyerI recommend this productSize Purchased MRated 4 out of 5 stars4 months agoBeautiful print, soft velour.
Love the color and print. Fabric is very soft and comfortable.
Now the reason for only 4 stars: Wish a large was in stock. Medium fits but more snugly than other medium tops I have purchased. I might have returned it but had already removed the tag. The neckline does not lay as nicely flat as I think it should for the $100+ price.SizingRated -1.0 on a scale of minus 2 to 2ComfortRated 4.0 on a scale of 1 to 5
- PMPENNY M.Verified BuyerReviewingDakota PulloverI recommend this productRated 5 out of 5 stars1 year agoLuxury in a top
Very soft and fits great. Love this top.
- SSueVerified BuyerReviewingDakota PulloverI recommend this productRated 5 out of 5 stars1 year agoNice top
This is a comfortable top in a beautiful color (I got the solid). The only thing that would make it better is if it was a little longer.
- SCsusan c.Verified BuyerReviewingDakota PulloverI recommend this productRated 5 out of 5 stars1 year agoCasual beauty
This is a comfortable velour piece of art. The tie-dye is striking, the shirt fits well and is warm enough for winter but will work in fall and spring also.
- MPMargarita P.Verified BuyerReviewingDakota PulloverI recommend this productRated 5 out of 5 stars1 year agoBeautiful
I’m 5’1. 112 lbs. ordered a Small. The top is beautiful but overall too large for me. I’ve returned and awaiting XS.