Products need to be grouped in Okendo by going to reviews > groups. You can search if a group exsists. If not click +New group.
- Group Type: Shopify
- Click the collections link. Copy the phrase next to the missing item, "reviews-[PRODUCT NAME]". Search for that collection and select it
- Check the toggle, "Automatically assign newly added products to display reviews from this group".
- Press save
If the product exsists, you'll need to go into Shopify collections and search for the collection, "reviews-[PRODUCT NAME]" and figure out what went wrong.