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Return Policy

XCVI’s RETURN POLICY

If you are not 100% satisfied with your purchase at XCVI.com, we will gladly accept returns for a refund.

You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of receipt. Products must be in the condition you received them.

Please follow these simple steps:

  1. Include a copy of your order invoice and indicate the reason for return. To print your order, go to “My Account”
  2. Package and seal your return securely. All merchandise must be returned in the condition in which you receive it. Use the original packaging if possible.
  3. Affix the UPS postage-paid return label provided.
  4. Drop your package at any UPS location.
  5. If you wish to use another shipping carrier at your own cost,  make sure to insure your return and send it back to:

    xcvi.com
    Attn: Online Store Returns
    2311 S. Santa Fe Ave

    Los Angeles, CA 90058

Once your package has been received, your refund will be processed within 7 business days. You will be notified via e-mail when the refund has taken place.

Shipping charges will be refunded if your receive the wrong item or the merchandise is defective. If you are making return because you would like a different style, size. or color, shipping charges will not be refunded.

All refunds to credit cards will appear within 1-2 billing statements.

How to Make an Exchange

You may exchange unwashed, unworn, unused or defective merchandise within 30 days from the date of receipt. Exchanges are only valid for the same item in a different size or in a different color and subject to availability.

Please follow these simple steps:

  1. Include a copy of your order invoice and indicate the reason for return. To print your order, go to “My Account“
  2. Include a copy of your order invoice and indicate the item you wish to for a new size or color . To print your order, go to “My Account“
  3. Package and seal your return securely. All merchandise must be returned in the condition in which you receive it. Use the original packaging if possible.
  4. Drop your package at any UPS location.
  5. If you wish to use another shipping carrier at your own cost, make sure to insure your return and send it back to:

    xcvi.com

    Attn: Online Store Returns

    2311 S. Santa Fe Ave

    Los Angeles, CA 90058

Once your package has been received, we will send a replacement and charge an additional $5 for shipping to your credit card. You will be notified via e-mail when the shipment has taken place.

Shipping charges will be refunded if you receive the wrong item or the merchandise is defective.

All refunds to credit cards will appear within 1-2 billing statements.

Got questions? Contact us.

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